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Erni Tanius, Siew Pheng Lee, Che Manisah Mohd Kasim

Last modified: 2016-12-31


Retaining talented employees who are willing to commit themselves into organizational citizenship behaviors for the achievement of organizational goals is a key challenge to all organizations. In view of this, this study focused on the relationships among communication satisfaction, procedural justice, organizational citizenship behaviors, and employee retention in the context of a private institution of higher learning in Malaysia. Self-administered questionnaires were used to collect primary data from 195 academic staff serving seven different faculties of the university. Descriptive statistics, correlation analysis, independent t-test, and ANOVA were utilized to analyze the data. The results revealed that the academic staff have a moderate level of communication satisfaction; possess neutral perceptions about procedural justice; sometimes display organizational citizenship behaviors; and are moderately willing to retain their service with the university. The study also found significant positive correlations among communication satisfaction, procedural justice, organizational citizenship behaviors, and employee retention. Information about employee benefits and pay (a factor in communication satisfaction); provision of accurate information about employees’ job performance (a factor in procedural justice); and employees’ sense of pride when representing the university in public (a factor in organizational citizenship behaviors) were found to be the main factors contributing to employee retention. In addition, a significant difference in the mean of organizational citizenship behaviors was found between two age groups. Furthermore, different faculties have significant differences in the means of communication satisfaction, procedural justice and employee retention.


communication satisfaction, procedural justice, organizational citizenship behaviours, employee retention.


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